About Melbourne Victory Football Club

Melbourne Victory Football Club (MVFC), based at AAMI Park, is a leading professional football club with teams in Australia’s Men’s and Women’s, National Youth, and National Premier Leagues. 

About the role

Reporting to our Membership & Ticketing Manager, the Membership Team leader is a pivotal role in achieving the membership sales and servicing targets.  The role requires the provision of a high level of customer service, driving new and renewed consumer sales across membership and match-day products, and maintaining the quality and integrity of the membership records through the Club’s database system.

This leadership opportunity requires an enthusiastic and planned approach to managing our passionate and competent Memberships Sales & Services Officers.  Along with providing training and improving the skills of the team, it will ensure the team stays motivated to achieve set targets.   This team forms an integral part of the Club and is the first point of contact for all members, prospective members, and other club stakeholders. 

Benefits & Perks

• Exciting and dynamic sports industry role
• Joni a passionate and supportive team
• Great central location with easy public transport access
• Access to an on-site gym
• Flexible working options

About you

To be successful, the right candidate is someone with genuine people passion who possesses a high level of organisational acumen and attention to detail.  This position is the front face of our member base and as such, the successful candidate will be customer service focused and role model high standards for the team.  The role will interface with all club departments, requiring high-quality communications skills and a proactive, committed approach to working with fellow team members to achieve desired outcomes. 

Key selection criteria

• At least 1 year of customer service and sales experience.
• Leadership experience in a sales or customer service environment, club experience preferred. 
• Results orientated with excellent time management skills.
• Accurate data entry skills and strong attention to detail.
• Well-developed interpersonal, verbal, and written communication skills via various channels.
• Proficient in the application of MS Office and database management.
• Strong customer service ability with a focus on positive outcomes.
• Self-motivated with a solutions focused mind set
• Strong work ethic with a flexible approach, given the dynamic nature of the sports industry.